Short version. We offer refunds within 3 days of purchase, no questions asked, if you haven't consumed more than 20% of your monthly quota. Beyond that, refunds are reviewed case-by-case \u2014 criteria below.
The auto-approve rule
Ask for a refund inside 3 days AND you've used less than 20% of the plan quota that month? It approves itself. No emails to lawyers, no ticket queue. You click the button in /dashboard/billing, it goes through, Stripe processes the refund in 5\u201310 business days.
We think that's fair. If you tried the tool, used most of your videos, and then wanted your money back \u2014 you got what you paid for. But if you paid, poked around, and realized it wasn't for you, we shouldn't hold your $29 hostage.
Case-by-case (past 3 days or over 20% used)
Here's exactly how a manual review lands. We publish this so you know what to expect before you write the ticket.
- Provider outage that prevented delivery \u2014 full refund. If Runway, Sora, or our own pipeline was down when you tried to generate, the credits go back on your card. We usually catch these proactively.
- Duplicate charge \u2014 full refund. Both of them. Stripe occasionally double-authorizes; if it does, we fix it same day.
- Cancelled within 24 hours and used nothing \u2014 full refund. Cold-feet clause. Just email us.
- Used the product and changed your mind after 3 days \u2014 no refund. You bought a subscription, ran the quota, then decided it wasn't worth it. That's your call to make going forward. Cancel via
/dashboard/billingand it won't renew. - Chargeback disputes \u2014 we contest every one. Filing a chargeback instead of talking to us forfeits refund eligibility on any future purchase from any ABMediaX product. If you have a problem, email us first \u2014 we're humans.
Pay-per-video (/make) purchases
One-time video purchases from /make follow the same rules with one addition: if the video was successfully generated and delivered to your email, the purchase is considered fulfilled. If it failed on our end, we refund automatically \u2014 no ask required.
How to request one
Fastest path: /dashboard/billing \u2192 “Request refund”. The form auto-computes your quota usage and either approves it inline or opens a review ticket. Review turnaround is 3 business days, usually same day.
If you don't have an account (bought a one-off video), email hello@abmediax.com with your Stripe receipt number.
Anything you disagree with?
Reply to any email from us or write ops@abmediax.com. We answer every message. We don't use canned responses.
Written in Palmerton, PA. Not Silicon Valley. Not a growth-hacker Slack. We build the way carpenters build \u2014 measured twice, cut once. Same for how we handle your money.