Short version. We offer refunds within 3 days of purchase, no questions asked, if you haven't consumed more than 20% of your monthly quota. Beyond that, refunds are reviewed case-by-case — criteria below.
The auto-approve rule
Ask for a refund inside 3 days AND you've used less than 20% of the plan quota that month? It approves itself. No emails to lawyers, no ticket queue. You click the button in /dashboard/billing, it goes through, Stripe processes the refund in 5–10 business days.
We think that's fair. If you tried the tool, used most of your videos, and then wanted your money back — you got what you paid for. But if you paid, poked around, and realized it wasn't for you, we shouldn't hold your $29 hostage.
Case-by-case (past 3 days or over 20% used)
Here's exactly how a manual review lands. We publish this so you know what to expect before you write the ticket.
- Provider outage that prevented delivery — full refund. If Runway, Sora, or our own pipeline was down when you tried to generate, the credits go back on your card. We usually catch these proactively.
- Duplicate charge — full refund. Both of them. Stripe occasionally double-authorizes; if it does, we fix it same day.
- Cancelled within 24 hours and used nothing — full refund. Cold-feet clause. Just email us.
- Used the product and changed your mind after 3 days — no refund. You bought a subscription, ran the quota, then decided it wasn't worth it. That's your call to make going forward. Cancel via
/dashboard/billingand it won't renew. - Chargeback disputes — we contest every one. Filing a chargeback instead of talking to us forfeits refund eligibility on any future purchase from any ABMediaX product. If you have a problem, email us first — we're humans.
Pay-per-video (/make) purchases
One-time video purchases from /make follow the same case-by-case review criteria. A purchase is considered delivered when the generated video becomes available on its private result page during the stated 30-day download window. We do not currently promise a finished-video email or an automatic card refund after a failed job. Failed jobs and payments are recorded for support review; email us with the Stripe receipt number so we can verify the charge and outcome before any refund is issued.
How to request one
Fastest path: /dashboard/billing → “Request refund”. The form auto-computes your quota usage and either approves it inline or opens a review ticket. Review turnaround is 3 business days, usually same day.
If you don't have an account (bought a one-off video), email hello@abmediax.com with your Stripe receipt number.
Anything you disagree with?
Reply to any email from us or write ops@abmediax.com. We answer every message. We don't use canned responses.
Written in Palmerton, PA. Not Silicon Valley. Not a growth-hacker Slack. We build the way carpenters build — measured twice, cut once. Same for how we handle your money.